Lowes appliance installation services. Topic: Will not cover warranty repair on garbage disposal The disposal that was installed by Lowes in March had to be removed to install a facet. Damage to the gasket was found. Lowes said they will not honor warrenty since it was removed by another company. How were we to know that the gasket was damaged . Snellville Georgia
Our Garbage Displosal was replaced in March by a third-party plumbing service hired by Lowes. Fladhback to two weeks ago, where we had to install a water facet because it was leaking. The new plumber, who we hired thru Home Depot (Different plumber) removed the garbage Disposal in order to get to the old facet found the previous plumber had damaged the garbage Disposal's gasket, causing it to crack.
We called Lowes explaining that their hired plumber had damaged our Garbage Disposal's gasket and that we wanted them to come out and replace the disposal since the new plumber stated that he couldn't get a gasket for it. We also told Lowes that we wanted a plumber to reinstal the new unit. Loweas said that they would not replace the disposal and honor the warranty, since it was removed by another plumber.
We would not have found the cracked gasket if it wasn't for the other plumber seeing the damage. We are seeking restitition on this matter and will go to Court to resolve this problem.