Complaint Review: Lowe's Home Improvement

 At this Lowe's when you check out they ask you if you want to give them your phone number for a hassle free return if you misplace your receipt. My husband bought a dewalt drill and dewalt battery double pack. Dewalt has a manufacturer warranty and Lowes has a 90 day warranty. Our first encounter when trying to exchange the rechargeable batteries, we were told they are categorized as: outdoor power equipment. Stated on their website: outdoor power equipment (including but not limited to mowers, chain saws, generators, pressure washers, trimmers and blowers) and highway trailers. My husband gave his phone number when purchasing these items. He always does because the ink Lowe's uses to print their receipts doesn't last 2 weeks. This is written on Lowe's website about returns: If you made your purchase in store and paid with cash or check, no receipt is required if you provided a phone number at time of checkout. This store pulled up my husbands phone number and had a record of his purchase. They refused to exchange or return the dewalt batteries because he didn't have his paper receipt. The daytime manager was a heavy set woman, who was rude to my husband from the get. He is a diesel mechanic who came in to Lowes in the middle of repairing a diesel so he had grease on his clothing and arms. She was disrespectful and her attitude was clearly saying he needs to get out of her store. We have never been treated in such a manner at Home Depot. I now spread the word to everyone I can, about our treatment and the false advertisements made by them.