Complaint Review: LKQ Nor Cal-Stockton

I called and spoke with Mr. Malloy who told me they had a radiator for us.  I asked him what the refund policy was.  Mr. Malloy said that the policy is all money is refunded without question within 30 days of purchase.  I had him tell me this twice, and I made it very clear to this Mr. Malloy that this is the radiator for my car, and that without it I cannot work, cannot make a living, so we really need to be clear on the terms.

So we go out to Stockton from Manteca, bring home the radiator, install it, find out that it does not work, oops my bad LKQ, even though they swore they had tested the thing, had not done so.  So go all the way back out to Stockton from Manteca to return the radiator and they refuse to give us our cash back, claiming that they only give refunds by check in 10 days.  So we have to go 10 days without a vehicle, without the ability to make a living, because these shysters refuse to refund the cash on the spot, like a normal, reputable business would do.

Stay away from these guys!  Horrible people, led by Mr. Malloy with his buddies Frank and Nestor completely backing up this scam.