LG Electronics LG Electronics manufactures and sells all electronic goods. IE; washers, dryers, TV's ETC. Englewood Cliffs New Jersey
On September 2,2020 we purchased a LG washing machine WM3500CW from AJ Madison , Brooklyn , N.Y. for $893.00 and it was delivered and installed the last week of September. Whem my wife opened the door to load the wash. she found the rubber cowel was all disfigured. We called LG and they sent a company repaiman who fixed the cowel. Then my wife went to use the machine again and it began making this horrific noise. We again called LG and they sent the same repairman, this happened a third time and the LG repairman said he was ordering a new machine since this one was new and had too many problems.
We waited for thtree months and nothing from LG. In January, I wrote a letter to LG's CEO , Thomas Yoon, still no response. On March 1, 2021, I get a text message from Carlise, an LG customer Support person two months after my letter to Yoon. She said" we will not giove you a new washer, we are sending an independent repair company so on I receive a call from the repairman and on April 15 he comes and takes the machine apart and says he has to order parts and will call us when they come in.
Today April 27,2021, I received a call, the parts are in and he will be out to fix the BRAND NEW LG MACHINE THAT WE HAVE USED MAYBE FIVE TIMES SINCE SEPTEMBER 2020. I WILL NEVER AGAIN BUY AN LG PRODUCT!!!!!