Lew Magram false promises & guarantee Wilmington North Carolina
I purchased a dress from them and returned it when it didn't fit.
I received nothing back from them for 5 months, when I finally got a 'gift certificate' for the $139.90 I spent, but they said it was only good for 6 months. I couldn't find anything in the catalogs that I liked until recently.
I called to order and was told I couldn't use the gift certificate because it is expired. I said they owed me the $139.90 and I wanted either cash or merchandise and they said sorry, there was nothing they could do.
I spoke 3 people then finally with a manager, John Utelli and he said they sent me the certficate when they aquired the company in good faith and that they didn't have to, so it was my fault I didn't use it during the 6 months. I told him that if they aquire a company, they should satisfy the customers they aquired as well.
I have reported them to the better business bureau for bad practices. I would suggest the same for anyone else who has been wronged by them.
Teri
Woodinville, Washington
2 Updates & Rebuttals
Tina
Westerly,Rhode Island,
Guarantee of Satisfaction-? False Advertisement
#3Consumer Comment
Thu, August 29, 2002
I was just about to order a suit when I came across these reports. Thank you! Funny how it says in the catalog that if you're not completely satisfied with your selection, you may return it for an exchange or refund.
Aaaron
Sierra Vista,Arizona,
Lew Magram
#3UPDATE Employee
Sat, July 20, 2002
The reason you weren't refunded your money is because the Original Lew Magram company went bankrupt. The name was bought by a company in Arizona. They were under no legal obligation to even supply you with the gift certificate they so generously did. It was a gesture to pacify the customers who lost money, like you, from the bankrupt company.