Complaint Review: Les Schwab Tire

On May 16th I took my vehicle to Les Schwab to have my winter tires removed and my regular tires put on my vehicle. Since I have chrome rims it is necessary to buff and seal the rims to the tires. I was told this was done. I also gave them special tool in the glove compartment  to remove my lug nuts on my rims.

Four days later I received a call and was told to rush to the hospital immediately as my Mom was in critical condition. After several hours at the hospital I needed to run to my house to get a copy of her living will/advance directive/power of attorney documents.

Unfortunately I could not do this due to a flat tire. I called Les Schwab and explained my emergency situation, told them they had just did the work four days ago and that I needed help. They had not given me back the tool for my lugs nuts so I could not even change the flat to the spare, I was stuck.

Their store was less than a mile from the hospital parking lot I was at. I was told "sorry, we can't help you"

My Mom passed a few days later. I will always remember the rotten service I received from Les Schwab in such a time of need. Everytime I see those "That's My Les Schwab Story" commercials I think of my own..... so that's my "Les Schwab Story".......