Complaint Review: Les Schwab

We bought a car with a Les Schwab battery in it.
The battery wasn't holding a charge, so we had Les Schwab
look at it.

When they looked at it the first time they put
it on the charger and said it was fine. We still had
problems with the car needing to be jumped to
get it started after that.

They looked at it a couple more times and said
the battery was fine and the problem was most
likely the alternator.

We then took it down to a dealership and they told
us the problem was indeed the battery and that
it just needed to be pulled out and the posts' needed
cleaned out.

We explained to Les Schwab what they said and that we
wanted to be reimbursed the $80 we spent at the
dealership.

They told us that they don't normally look at a battery
that closely and that there was nothing they could do.

We feel they should have found the problem, especially
since they looked at it three different times.

Kari
college place, Washington
U.S.A.