Complaint Review: Les Schwab

 I came in to get my brakes done and had an appointment to do so. The first red flag was that they didn't have the parts in for the job, which they had two weeks to get. They were nice and offered me a ride somewhere if i needed one, but I wanted to watch the repairs to make sure nothing shady went on. They had the parts driven in from a nearby town, but this is where the shady began. The mechanic proceeded to tell me that BOTH rotors were bad and needed replacing, even though he had only removed one tire. Red flag number two. An hour and 10 minutes after my appointment he finally takes off tire number two, but now he starts working on another car (the next appointment). Obviously this pissed me off, as I was told that it would be an hour to do my brakes. How about working on the previous car before you start taking apart another car? Not only did the mechanic fail to "earn my trust" he failed to get the job done when promised. I had to come back the following morning to get my car. When I picked it up, he tried to sell me parts I didn't need. I had just replaced my rear axel seals and differential gaskets, but he said I needed new ones. Very disappointed. Did I mention I was charged for the extra time he spent fixing someone else's car instead of mine? Avoid this Les Schwab. Normally they are pretty good and honest, but not this one.