Lenscrafters RIPOFF I attempted to get glasses and was treated indifferently as though it was an imposition to wait on me. They took my money and I have to wait 3 wks for lens. Ocala Florida
I attempted to get glasses at Lenscrafters in Ocala, Fl. The technician who serviced me kept turning her back on me, was non-responsive to questions, and treated me as though it was an imposition to disturb her (Denise). When I called the next day to get the number of Lenscrafters customer service I was told by manager Alyssa that Lenscrafters does not have a customer service department.
They took my money and I have to wait 2 to 3 weeks to get the lenses I want. I was told that Lenscrafters did a cut-back on the lenses it keeps in stock. I can get product from overseas quicker than I can from Lenscrafters. Having used them in the passed I am surprised at Lenscrafters indifference to customer servicing.
Ruthie
The Villages, Florida
U.S.A.
1 Updates & Rebuttals
Brad
Portland,Connecticut,
U.S.A.
lenscrafters wait time
#2Consumer Comment
Thu, August 30, 2007
i am sorry to hear that you where upset - about the wait time - in regards to your glasses -
however - although i do nto work for them any longer - getting your glasses from over seas is not alwagys quicker -
lenscrafters quotes this time of 2 weeks ( sometimes longer for specialty jobs - or a drill mnt frame- " however we order one of our lenses from france - it is a progressive from essilor - and it takes up to 4-6 weeks -
by lencrafters quoting a 2 week time frame - it allows room in case the glasses come in wrong - or they have a quality isseue arise - with them - also more improtantly - depending when they are ordered - most labs are closed the weekends - so if you order them on say a friday - by the time they get then - 4 days are already gone - by monday - also when uyou look at the shipping times ect - they really may only have 1 week to make them -
most importantly - by quoting this time - they DON'T have PTS calling them 3 days later - or even 1 week later asking "" are my glasses done " -- !! this used to drive me nuts - listen we want you to have them as fast as you do - but there are so many products out there - everyone can not keep everythign on the shelfs - it is pointless - to have lenses sit there - costing $$- if you use 1 or 2 per yr -
granted if you want a lower quality product - i am sure they could have got it the same day - but it appears you waited this long for your glases - what is another 2 weeks ?