Complaint Review: LensCrafters Elaine M Dolci

Elaine M Dolci has got to be the worst excuse for an eye doctor ever.  She works in Merritt Island / Cocoa Florida area.  Rude, impatient and unprofessional.  Her push and shove method for fitting the sight equipment was actually painful.  I had two appointments, the second was for my teenage son, and I cancelled it and walked out.  What made this experience even worse was that I really needed the updated exam and had to call four times before anyone would answer the phone during business hours.  You don't answer your phone during business hours?  This should give a big clue to their idea of customer service. Dolci particularly should have a lesson in common courtesy and review her desire to continue with LensCrafters.  Her training and demeanor are completely inadequate for dealing with the public.

The location in the mall in Merritt Island assures that there will be lots of people coming in, but save yourself some anxiety and skip this less than professional staffing error.  LensCrafters corporate should do a complete review and look into this situation.  Poor service overall and surely not recommended.