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  • Report:  #1517600

Complaint Review: Lens

Lens.com Changed the terms and conditions of their rebate without informing me then told me it was too late to receive it. Augusta Georgia

  • Reported By:
    Mirabai — Oakland United States
  • Submitted:
    Tue, April 12, 2022
  • Updated:
    Sun, May 15, 2022

Lens.com advertising a $30 rebate on their contact lenses. I received the contacts and immediately sent in the rebate. For some reason I received an email saying it was denied and to resend the rebate by April 15th. The original terms and conditions that I signed and that they still have on their rebate applicaiton says they need to receive it within 12 weeks of your order. 

I called and was informed that they changed their terrms and conditions so that they have to receive it within 8 weeks and because of this my rebate offer expired as of today. 

Dont order from them. They are scammers.

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