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Legion Express These people deal in cash only for a reason Chicago Illinois
Let me preface this by saying we never actually used this company for the following reasons. We contacted these folks about a large move from two houses. They did send a very knowledgable man out to both locations and we shortly therafter received an accurate estimate of the inventory. When we received the price quote it seemed appropriate for the size move HOWEVER the contract stated that they only accept cash or certified funds, to the tune of over $13,000. Red flag number one.
When I asked about the use of a credit card, I was told they "would have to check with their provider to see what the cost of using the card would be". Really? What merchant doesn't know what they pay to a credit card company? Red flag number two. When they called back, they told me I would have to pay an ADDITIONAL 3 percent to use my card. When I asked for a copy of their insurance they did not provide it.
Red flag number three and finished with these guys for us. Any company in this business that only accpets cash does this so you cannot file a complaint with your credit card company and get your money back so what does that tell you. Be warned. We went with a big name company, fully insured, bonded. licensed and peace of mind for $1000 more and they took my credit card for the full amount like normal companies do.
2 Updates & Rebuttals
Walter
Chicago,Illinois,
USA
This claim is completely false!
#3UPDATE Employee
Fri, February 19, 2016
This claim by Philip Novak could not be any further from the truth! Legion Express Inc sent the lead foreman to the home of Philip Novak to perform a visual estimate of his home and another home which was only a few miles away from the first home. Mr Novak stated that the second home belonged to his girlfriend. We are not sure why he has stated that his name is Felix in this complaint of his. Legion Express Inc provided Philip Novak with a binding estimate for the relocation of both homes.
I have attached the series of emails between Legion Express and Philip Novak and our emails clearly state that we take credit cards from our customers. Anyone can see that the total price that we quoted Mr Novak was for $13,375. Mr Novak asked Legion Express if he can get any discounts for the cost of this relocation. Our email reply to Mr Novak clearly states that we can provide a discount for this move if he pays in certified funds. We explained to him that there are fees that are taken by a merchant when we process a credit card. We explained to Mr Novak that this is an extremely large move that he has and that the $13,375 price we gave him was extremely discounted already. We also attached a link to the Department of Transportation FMCSA website for Mr Novak that shows we are a licensed, bonded and insured company. This link is easily visible in our reply email. We also attached a copy of our insurance in the reply email which. Legion Express then sent Mr Novak a very courteous follow up email the next day stating that they had not heard back from him and that they are available to help him in any way that they can. Legion Express never heard back from Philip Novak and found this complaint on Rip Off Report.
Legion Express Inc has done absolutely nothing wrong and we have no idea why Philip Novak would even submit a false report like this and under a fake name. We can only assume that Mr Novak is trying to cause harm to the spotless reputation that Legion Express is proud of. Legion Express has NEVER EVER refused to take a credit card from a customer for payment of a relocation that we have performed.
Attached below is the email conversation with Philip Novak. The dates time stamped on the emails. At no point was Mr Novak not given the opportunity to pay with a credit card and any reasonable consumer will take notice that Philip Novak, aka Felix, has any legitimacy to this report on this website.
Legion Express Inc has tried to contact Mr Novak with no response. We advise Mr Novak to contact Legion Express to address any concerns that he might have. Legion Express Inc has contacted our business attorney and will proceed with a civil lawsuit against Philip Novak for libel and defamation against Legion Express. There is a difference between writing an opinion about an experience that a consumer may have with a company and writing absolute lies about what a company did or did not do.
Legion Express will not tolerate the defamation of its good name and will take legal action against any parties that take part in malicious acts of defamation.
Re: Your Moving Estimate #8412453
Philip Novak <[email protected] // >
Rep:
$3.00 per cf
$0.60 per lbs. per article
$0.00
Valuation Charge:
LEGIONS EXPRESS INC IS NOT A MOVING BROKER
This Moving Estimate Includes:
Payment Terms:
Additional Accessorial Services and Fees:
Company Refund /Cancellation Policy:
VERY IMPORTANT: If you are going to add additional pieces/items to your inventory at origin, or if your inventory pieces/items are different in weight and/or volume from what was estimated on this agreement when the moving crew arrives:
_____________________________
Customer Name
________________________________
Customer Signature
____________
Date
If you no longer wish to receive emails from Legion Express Inc., please click on unsubscribe
Walter Alvarez <[email protected] // >
Operations Manager
Legion Express Inc
[email protected]
Direct 773-270-8338
USDOT:2448674 MC-845134
Walter Alvarez <[email protected] // >
Walter
Chicago,Illinois,
USA
This claim is completely false
#3UPDATE Employee
Fri, February 19, 2016
This claim by Philip Novak could not be any further from the truth! Legion Express Inc sent the lead foreman to the home of Philip Novak to perform a visual estimate of his home and another home which was only a few miles away from the first home. Mr Novak stated that the second home belonged to his girlfriend. We are not sure why he has stated that his name is Felix in this complaint of his. Legion Express Inc provided Philip Novak with a binding estimate for the relocation of both homes.
I have attached the series of emails between Legion Express and Philip Novak and our emails clearly state that we take credit cards from our customers. Anyone can see that the total price that we quoted Mr Novak was for $13,375. Mr Novak asked Legion Express if he can get any discounts for the cost of this relocation. Our email reply to Mr Novak clearly states that we can provide a discount for this move if he pays in certified funds. We explained to him that there are fees that are taken by a merchant when we process a credit card. We explained to Mr Novak that this is an extremely large move that he has and that the $13,375 price we gave him was extremely discounted already. We also attached a link to the Department of Transportation FMCSA website for Mr Novak that shows we are a licensed, bonded and insured company. This link is easily visible in our reply email. We also attached a copy of our insurance in the reply email which. Legion Express then sent Mr Novak a very courteous follow up email the next day stating that they had not heard back from him and that they are available to help him in any way that they can. Legion Express never heard back from Philip Novak and found this complaint on Rip Off Report.
Legion Express Inc has done absolutely nothing wrong and we have no idea why Philip Novak would even submit a false report like this and under a fake name. We can only assume that Mr Novak is trying to cause harm to the spotless reputation that Legion Express is proud of. Legion Express has NEVER EVER refused to take a credit card from a customer for payment of a relocation that we have performed.
Attached below is the email conversation with Philip Novak. The dates time stamped on the emails. At no point was Mr Novak not given the opportunity to pay with a credit card and any reasonable consumer will take notice that Philip Novak, aka Felix, has any legitimacy to this report on this website.
Legion Express Inc has tried to contact Mr Novak with no response. We advise Mr Novak to contact Legion Express to address any concerns that he might have. Legion Express Inc has contacted our business attorney and will proceed with a civil lawsuit against Philip Novak for libel and defamation against Legion Express. There is a difference between writing an opinion about an experience that a consumer may have with a company and writing absolute lies about what a company did or did not do.
Legion Express will not tolerate the defamation of its good name and will take legal action against any parties that take part in malicious acts of defamation.
Re: Your Moving Estimate #8412453
Philip Novak <[email protected] // >
Rep:
$3.00 per cf
$0.60 per lbs. per article
$0.00
Valuation Charge:
LEGIONS EXPRESS INC IS NOT A MOVING BROKER
This Moving Estimate Includes:
Payment Terms:
Additional Accessorial Services and Fees:
Company Refund /Cancellation Policy:
VERY IMPORTANT: If you are going to add additional pieces/items to your inventory at origin, or if your inventory pieces/items are different in weight and/or volume from what was estimated on this agreement when the moving crew arrives:
_____________________________
Customer Name
________________________________
Customer Signature
____________
Date
If you no longer wish to receive emails from Legion Express Inc., please click on unsubscribe
Walter Alvarez <[email protected] // >
Operations Manager
Legion Express Inc
[email protected]
Direct 773-270-8338
USDOT:2448674 MC-845134
Walter Alvarez <[email protected] // >