Complaint Review: Kroger Marietta

I went on several occasion to this store to clain my free friday online coupon but they where out of that particular item, the said i had to wait till the next shipment arived which in that particular ocasion would have been in a couple of days and so i did, i returned to the stored asked around and was told they where completly out, so i went to the customer service area to ask for a rain check, keepo in mind i have had no problem asking for rain chek on any item they where out, including free friday items.

In this particular occasion i was told by the person whom was running the area that they could not do a rain check for the item, she did ask someone else about it but no resoluton or replacement for the item was given just a straight no. Just wanted to point out that other stores including that particular one with other staff have had no problem in giving the rain check or providing another item different brand either at a discounted price by difference or free.