Complaint Review: Kitchenaid

The rails on the "high end" Kitchenaid dishwasher KDTM354EBS we purchased are held together by 1 mm aluminum rivets, and they rusted and broke on our unit in just 3 weeks. This is supposed to be a high end, stainless steel "brand name" product. We expected we'd brag about it and own it for 10 years or more. Instead, neither Kitchenaid nor Home Depot would replace or refund the product after multiple, lengthy calls with customer service, including a conference call with both of them at the same time where they did the "he went thataway" act. What a couple of Looney Tunes outfits!   We're not going to be fixing this piece of garbage every 3 weeks. We kissed $1000 goodbye, took the product to the curb, and we're looking at a Bosch.   In the meantime, we had to hand-wash our Thanksgiving dishes because they weren't willing to even send a repairman for two weeks--after we waited 40 minutes multiple times for the blessing of speaking to their customer service--and when the scheduled service date arrived, and no one came, they had the nerve to deny knowing of any appointment--after we waited 40 minutes to find out why they didn't show.   The product is a heap of junk, the warranty is worthless, and the companies don't give a d**n as long as they have their money.   Never again will we walk into a Home Depot, or consider a Kitchenaid-Maytag-Whirlpool product, and we'll use physical force to keep friends and family from making the same mistake we made by even looking at their websites!