Complaint Review: Kia Motors Finance

On May 22, 2021, I purchased a new 2021 Kia Sorrento and sold my existing 2017 Kia Sorrento financed by Kia Motors finance of Fountain Valley Calif. The amount due for payoff was paid in full on June 7, 2021, by my Dealer that purchased it as part of the sale. My Dealer was late in paying off my loan to Kia Finance so I logged on to my Kia Finance account and paid another premium on May 28, 2021, to prevent a late fee or be reported to the credit bureaus as late payment. (BIG MISTAKE ON MY PART)

Since June 7th I have called the Kia Finance Customer Service number so many times I have lost count. Each time I called I have received a different response ie...  You need to wait 30 days, you need to wait 45 days, you need to wait 90 days, we sent you a check on August 7th, we reissued another check on September 14th, which Basically are lies as far as I am concerned. My last phone call was to a supervisor who handles so-called (Escalated Calls). I asked who I was talking to and he said, Roger. Roger, what is your Last name I asked? Oh, we aren't allowed to answer that question. So Roger I asked with no last name can you tell me when I can't expect your Faux check to arrive? He said 7-10 days. LOL

I have not received the Faux check so now I am contacting the California Attorney General Consumer affairs and anyone else that will listen to me. Shame on You Kia Finance. Imagine If I was late and you folks kept asking me where my payment was and I told you  (Check is in the mail)  If that had happened you would have repossessed my car! That's A FACT!!!