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  • Report:  #1515448

Complaint Review: Kaiser Permanente

Kaiser Permanente neglected my health issues, cancelled my appointments, taking risks with my life Panorama City California

  • Reported By:
  • Submitted:
    Sat, January 22, 2022
  • Updated:
    Mon, January 24, 2022

I have been with Kaiser since about 2007 in that time I have had many differnt primary vare doctors and have been treated poorly and have had many of my health issues neglected.

MY issues are : heart problems, liver disease, calcified pancreas, hernia, colon problems, bulge in abdomen, distended abdomen, lower back disk problems, asthma, high blood pressure, bladder problems and incontinent, very painful vericocele vein in left t******e, nights sweats for over 4 months, chronic constipation, chronic vein insuffiency that causes edema swelling in feet and lower legs. 

I have had at least 10 or more primary doctors since I started with Kaiser in 2007. Out of the 10 only 2 were nice and did a good job but they ended up quitting Kaiser and I dont blame them for leaving. I have had terible treatment by 2 Urologists in the Urology department at Panorama City there names were Dr Schwartz and DR Winters.

Both of them treated me terrible and talked to me in a very condescending manner and both refused to consider me for a surgery for the painful vericosecele vein in my left private region. I asked to let me get help elsewhere out of the network and they refused to let me do that too. 

I have been treated poorly by many primary doctors some talked down to me, others would neglect me by not treating the health issues that I asked them to. A few of the doctors would not respond back to my emails or calls they would let the nurses do it which shows their lack of concern for their patients. 

Two doctors did not respond back to me about my prescripstions and that caused my medications to run out which was hazardous to my health. The last time I went to the ER at Woodland Hills location for an internal infections she did  bloodtests  and other tests and an EKG and xray of my chest.

When she came back she said everything looked good but said there was infection so gave me one shot of some antibiotic and I asked her whats causing my infection she said I dont know. When I went home i went to the website to look at my blood tests results and noticed that my blood sugar reading was very elevated and she failed to tell me that.

Just recently I switched to a new primary doctor his name is Dr Choi. I cancelled one appointment with him because I was sick at home and they dont want to you come in there if you are sick. So I made another appointment with him had to wait a month for it.

So about 8 days before my appointment I went to the Kaiser website to check some things and then I went to the appontment area and I was shocked they removed my appointment .

Then I called the main number at Kaiser I asked the lady to check my appointment and she said yes the doctor cancelled my appointment and gave no reason I got very upset as I really needed this appointment.

I have had night sweats every night for over 4 months and my blood pressure keeps going high then low again and I really need help for these 2 issues but Dr Choi does not even care enough to tell me why he cancelled my appointment and did not get me a replacement appointment either. 

Kaiser is taking risks with my health and I do not appreciate it. I complaned to Member Services twice about this but nothing ever happens. If you ask me about Kaiser I will tell you read all that I wrote here about Kaiser then decide if you want to go there.

They seem to not want to help me but yet they keep taking my money and my health insurance form MediCare. 

1 Updates & Rebuttals


james

Northridge,
California,
United States

Kaiser Permanente Panorama City , update to report #1515448

#2Author of original report

Mon, January 24, 2022

I want to add to my complaint how bad I was treated at the Podiatry department at two Kaiser locations. I made the first appointment at Podiatry in Woodlan Hills I waited many weeks for this appointment then just 2 days before my appointment the doctor called out sick and they did not give me a replacement appointment for it.

Mind you that I have 9 ingrown toenails and two might have fungal infections which is dangerous for my health. So then I made another appointment at Panorama City Podiatry for my toenails. Some nurse from that office called me like 3 days before my appointment and left me a voicemail in a rude snippy voice she said, " we dont work on toenails that are infected, you can take a picture of them we will look at it but normally we wont do anything for that ".

Very rude and no concern that I am suffering at home with all this foot pain !!  When I was at the ER about 3 weeks before this they said we dont do anything for toenails you must go to the Podiatry department. then Podiatry tells me they wont help me too !!!  What kind of non-caring abusive place is Kaiser that they are letting me suffer with all this pain ???!!!! 

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