K-Mart Theft of customer funds by sales clerk Traverse City, Michigan
On May 20, my wife returned two small air conditioners purchased the day before, 5/19, in order to purchase two larger units. The clerk told my wife she would credit the debit card used for the original purchase. Instead, she entered the transaction as a cash refund and pocketed the cash. In all fairness, my wife should have examined the receipt carefully before leaving the customer service desk but she trusted the clerk to tell the truth. Very bad judgement on her part, I'll admit.
Believing the refund to be in the account, she purchased two larger units which overdrew the account, resulting in five $36 service charges to the account. We talked with the store manager who said no overages were reported (surprise!) and there was nothing he could or would do.
I filed a complaint with Sears Holding, K-Mart's parent company. The store manager apparently heard from them as he called me today and curtly told me he'd refund the original purchase price but no other charges resulting from his employee's deception.
If you must shop at this K-Mart, be sure to carefully examine all documentation and goods you expect to receive. They WILL try and steal from you, they did from me.
3 Updates & Rebuttals
Inspector
Tobyhanna,Pennsylvania,
USA
Better believe it D**k!
#4Consumer Comment
Fri, July 08, 2011
I once worked in retail and have seen virtual majic acts in pocketing money from a cash register. These long time cashiers know exactly what I'm talking about. Besides the store has to review the tape, who says they did that? Did the customer file a claim? Probably not after they discovered the receipt stated "cash".
richard
murphy,North Carolina,
USA
Hard to Believe
#4Consumer Comment
Fri, July 08, 2011
I have owrked at a WalMart Super Center for 11 years and the last 6 years as a cashier. Each register, including those at Customer Service are monitored by overhead cameras 24/7 and ANY TRANSACTION can be revied on digital video.
There is NO WAY that a cashier can steal your money without having it on video to review and substantiate your clam of theft. No cashier that I ahve ever known has kept his/her job after a theft of either a customer's or store $ and most time the cashier is prosecuted!
Knowing this to be the case at all big merchandisers that deal with the public, your story seems unbelieveable! However, the advise to always check your recipt of any and all transactions is correct. That way, if an error has occurred, you can address it NOW rather than leave and return with a complaint of whatever that occurred hours, days or weeks before! This practice by customers to come back later to complain is many times an effort to scam the store!
Cory
San Antonio,Texas,
U.S.A.
My Experience
#4Consumer Comment
Thu, July 07, 2011
EVERY time I've gotten a cash refund, I'm required to SIGN a receipt. If they refunded you the amount, I suspect they didn't have SIGNED RECEIPTS showing where your wife signed for the cash, hence the refund. He may have not said anything but chances are the fired the cashier. It's always a good idea to look at ANY receipt ANYTIME.