Complaint Review: JUSTFASHIONNOW

This web site company's merchandise is poor quality and not as pictured.

Once you order, they charge your credit card account immediately and long before your merchandise is finally delivered after weeks and weeks have gone by since merchandise is sent from China and has to go through U. S. Customs (another delay).

Then only after you ask "customer support" how to return merchandise they wait days and days, even requiring repeated inquiries how to return, they say they will send you a mailing label since you are not to return the merchandise to the address from which it was sent.

You then have to repeatedly ask for the mailing label, get no response, then eventually they start back with initial instructions.

When you press and press for the mailing label to return the merchandise, they advise you again in an email that too much time has passed to return the merchandise under their "return policy."

Their products are poor quality and their "support" and "return policy" are a giant joke!