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  • Report:  #1494089

Complaint Review: Julia

Julia Hong Kong Julia They won’t exchange 2 pairs of shoes for a smaller size Hong Kong New Territories

  • Reported By:
    JT — Plano Texas United States
  • Submitted:
    Thu, April 16, 2020
  • Updated:
    Thu, April 16, 2020

I bought 2 pairs of sandals from a add on FB. They arrived several weeks later. The size was too big. I asked to exchange them for a size smaller.  As requested I sent pictures of the shoes and my foot in the shoes.  Julia replies that they're supposed to be loose.  She can't judge the fit or feel from a picture. Although there was obviously too much room for my feet. She will not give me a mailing address to make the exchange.  I saw one other person with the same experience.  Wished I seen it before my purchase. 
JT

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