Complaint Review: J.P. Morgan and Chase Banking

For the third month in a row Chase Banking has sent me to a webpage telling me they don't recognize my device and saying I must using a new device or have changed it's settings.

Neither is true, but they go on to say they need to verify I am who I'm telling them I am and allow me only the option of them texting my phone or calling their 1-877 number. The last two months I borrowed a phone to resolve this but this month (December 2021) I no longer have a phone to borrow.

It is an ordeal even if I do have a phone because I am extremely hard of hearing and cannot make out what the high pitched, sing-song Malaysian accents are saying, so it's frustrating for both them and myself. Now, however, the Chase website thinks I should use some third party type to text service where I apparently involve some middleman to convert what I say to text.

Why on earth would I involve someone I don't know into my personal business like that, especially concerning my bank account? The whole point behind my complaint is this all used to be settled through my email, but Chase refuses to contact through my email any longer concerning verifying who I am.

All I want to do is pay about $55.00 in bills before my electricity and cable get shut off and I freeze to death in my low income HUD apartment. I am old, hearing impaired and Chase is discriminating against me and other elderly hearing impaired like me by being recalcitrant in demanding my use of a phone I cannot hear what is said to me on.