iolo Technologies Sold Wrong Product, Is Totally Non-Responsive Los Angeles California
I intended to buy "System Mechanic Pro" from this vendor. They delivered (and billed for) the "System Mechanic" product (note the absence of "Pro"). They use a billing provider (avangate) that is in the Netherlands.
Now it gets interesting:
1. Tried to create an account; it never confirms the account.
2. Tried to log in with that account; it never allows me on.
3. Tried to get a "Password Reset," to re-start the account; the don't SEND any eMail with the required information.
4. I created a whole NEW account; it never confirms the account. I used that to create a "Case" in their system about the inability to do a "Password Reset."
5. Tried to log in with that account; it never allows me on after the first establishment of the account.
6. I called the local phone number for them (they don't offer any toll-free number), and waited on line for several minutes; it was clear they were never going to answer.
7. I went to my credit card company and filed a dispute.
This has all the hallmarks of a scammer: Doesn't provide service they promise, misbills purchases, uses an off-shore billing service, and remains incommunicado.
Some people claim the product is good, but what good is it if their public face is: "We Don't Care!"?
I'll never deal with this scammer again.