Complaint Review: International Parcel Service- Stacie Ross Vice President

DO NOT USE- DISHONEST THIEVES

I shipped a painting to a customer in London in April 2018 using International Parcel Services. They sent the painting via FEDEX tracking number 780612283178.  The painting shortly after went missing and was never found.

I soon found out that I could not file a claim, even though I was the actual sender, that only IPS could file a claim. Stacie Ross, Vice President at IPS filed the claim of $300 and then completely ignored my calls and e-mail messages. This went on for months. I finally contacted FEDEX in September and they confirmed that the claim was paid on July 7th and cleared the bank on August 29th. I finally received a reply from Stacie and she said IPS still hadn't been paid and assured me that when they received payment, they would forward it on to me.

I finally made a complaint with the Better Business Bureau BBB in mid-November and the next day I magically received an e-mail from IPS that FEDEX had finally paid them and they were sending me a check.  The painting went missing in April, FedEx paid the claim in July and I finally received payment November 20th only after contacting the BBB.   IPS is dishonest, unprofessional and Stacie Ross is one of the most disagreeable and rude people I have ever dealt with.  Had I not contacted the BBB i believe they would have just ignored me and kept the claim money.  Avoid my bad experience, AVOID using IPS.