Infant Auto Parts, Las Vegas, NV Failed to reimburse me for labor associated with installation of a non-functioning transmission under their warranty Las Vegas Nevada
I ordered and paid for a transmission which was not properly tested and was, in fact, non-functional, something that could not be derermined until it was installed in a car. The installation cost much more than the transmission itself. Since the error was on their side, I asked for part-compensation for installation and de-installation charges.
This they refused to acknowledge and sent me a replacement transmission under the same "warranty" which I paid to have installed (again), not to mention storage charges and other expenses incurred, and for which I was treated to a wait of nearly 2 months on their policy of 7-10 day shipping. The products they sell they never see (I understand they operate from a trailer on the outskirts of Las Vegas).
Their employee Mike is apparently there to run interference for Charles who manages (?) this outfit without ever having to answer the phone. I would suggest to the potential customer that they well might be in for an adventure, a very unpleasant one at that.
2 Updates & Rebuttals
Charlie
North Attleboro,Massachusetts,
United States
Robert's Rules / Infant Auto Parts
#3Author of original report
Mon, September 30, 2019
So we agree that Infant's "warranty" has no validity whatsoever; in fact, one of us believes that the used car parts industry in inherently untrustworthy and that the customer shoould bear the cost of the supplier's error. Caveat emptor and all that. The used parts industry might be interested to know you have thrown their integrity under the bus and that they should be regarded as thieves.
I was also not informed that this was a gambling site (although it is in Las Vegas) where you plunk down your money and hold your breath as to the outcome. This outfit, Infant,needs to take responsibility for what they sell.
Robert
Irvine,United States
DIY
#3Consumer Comment
Thu, September 26, 2019
DIY means Do It Yourself....
One of the common complaints on this site is someone complaining about the "mark-up" that their mechanic charges for a part. Because they can go on "xyz" site and find the same part for a fraction of the cost.
Well now you know why mechanics charge a higher cost. Because they have to build in the time and effort it takes to handle defective parts. If you can do the labor yourself and everything goes perfectly this can be a good way to save money. But you were buying a USED part that in itself is a huge unknown and were paying someone to install it.
You are lucky (or perhaps unlucky) that you found a mechanic who would install a part you purchased. Many won't touch a situation like this due to various liability issues. For example, say this part failed and damaged other parts, the mechanic will claim it was the part, the company will claim it was the installation. I am sure the mechanic made it quite clear to you that if you buy the part you would be responsible for all charges, and they would not be responsible for any damage.
The fact is that unless their warranty includes reimbursement for other charges (which is very unlikely), any installation/de-installation charges or storage charges are your responsibility.
You can't even complain that they didn't test the part. Because by your own narrative, the defect couldn't be determined until it was actually installed on your car.