Complaint Review: Illinois Tollway Customer service

I received a violation for unpaid tolls Im not disputing that at all my issue  comes with the fact that 2 different customer  service  representative  offer me to pay a lesser amount which was more afforder & on the last time I told the Representative  Ieasha that I would call back the very next morning @6am to make  that payment  she reasured me that  she would  be  notating my account. I called @ 6am to make  the payment  only to hear that I couldn't  make a payment  for that amount & had to pay the full amount I requested a Manager & when floor support  got on the line they stated that they would  have  to  listen to the call & someone  would get back in touch with me.

When I got off work Kia had left me a message  stating  that they did listen to the call & that is what the representative told me but know actul Supervisor got on the line and unfortunately I still  had to pay the full amount. I immediately  call the Illinois tollway Customer  Service  back again & requested  a Manager as soon as the Rep answer & I was passed down after speaking With Woozie to Shane to a Joe D who was supposed  to  be  a  manager but when  I asked  if he was a Manager  he goes yes so during the re explanation  of what was going on with my account  he stated that he was a Supervisor  so I told him that from the beginning  of  the  call that  I  requested  a Manager & was he a Supervisor  or a Manager & his immediately  response was Something  like that

& then I asked  him  was he sure of his title  & he immediately  got irritated stating to me that They already listen  to the call & that I had to make the full payment  I reinterated that it wasnt fair if the Customer  Service  Representative  told me a price that they should  honor  what there reps say & he told me that the reps make mistake & I explained that it wasnt a mistake because I explained  to her from the beginning  that the tolls were before I became  a  Ipass user & she placed  me on hold while  she spoke with  a Supervisor & then came back to the line with this offer for a lesser amount & he still refused to honor what his Customer Representative Offer.