HRS Breuners-Household Retail Services ripoff Does not acknowledge a payment I made to them electronically Wood Dale Illinois
On July 31, 2002 I made an online payment in the amount of $200.00 and it was taken out of my checking account on August 1, 2002. When I received my bill I was not credited for it. I have made subsequent payments and have been credited for them. However, I have been battling with HRS Customer Service for the past four months and I keep getting notices that I have not responded to there queries. I have called, had my Credit Union call, Check Free even faxed them proof of my payment, but I still get my statements without credit for this payment. I was apalled at all the people that are having trouble with this company. I must say that I am not surprised their customer service sucks.
Peggy
Carmichael, California
U.S.A.
1 Updates & Rebuttals
Nancy
Huntsville,Alabama,
U.S.A.
Write and Report
#2Consumer Suggestion
Sat, December 14, 2002
You need to write a letter to HRS and file a billing error dispute.
Provide copies of the information that was previously faxed, provide your name and account number identification of the account. Include the term "billing error" in your letter. Telephone calls to customer service do not protect your rights under Truth in Lending, and is only convenient to HRS when they can delay correcting and crediting your account.
To my knowledge, HRS does not have Electronic Fund Transfer (EFT) capabilities between financial entities. The EFT is a subscription/membership and Household did not want to pay for the service. Not only would Household have to pay for the capability, but think of what HRS would lose in late fees and penalties charged to the consumer.
This means that your on-line banking facility must produce and mail a check to Household. This results in mail and handling delays.
HRS solution to the above is a "phone payment" debit of your checking account that has a $10.00 per use charged to the consumer.
Totally archaic!
Report the delay in crediting your account to the Attorney General for your state, the Federal Trade Commission, and the Office of the Comptroller of the Currency.