Complaint Review: Household Retail Services

To Whom it May Concern: ( Copy of the Letter I sent to Household Bank)

By failing to read the fine print on the advance checks you so sent to me, will cause me to begin payments on my purchases before the contract date of January 2000. Upon receiving the checks I assumed the payments for the advance funds would be included with the terms of the contract and deferred until January. However, I am prepared to pay
for my error and begin making my payments. But there is a problem. You are bringing my mother into this situation. She had no knowledge of the advance checks that I cashed,
but her account is secured with my credit and ythey are requesting that she also begin payments. I respectfully request that you honor your agreement and allow her payments to begin as stated in the contract.

I would like to offer a suggestion. It would be wonderful if you were more concerned about your customers. I have endured such an awful experience with this company. Beginning with the delivery of damaged furniture which occurred not once, but three times, and ending with the advance checks sent to me that was not very clear. You
certainly will loose me as a customer, and I am sure you loose many others, based on the fact
that you offer very lucrative sales deals, than find a legal method to renege on the contract.
You are destroying my credit rating at any advantage to collect for a offer that you hope I
didn't quite understand.

Although I realize it is advantageous to the customer to pay during the grace period, you
should allow that to be the customer's option. You also should have your
sales agents cover ALL aspects of the contract. I know I may be only one person, but without good customer relations a giant corporation can fall, beginning with one or two people.

Again,I ask you to please allow the other account in my mother name to
follow the orginal agreement.

Respectfully,
Linda Graham

Acct #0000788601003357541
$1800.00
Grace Graham
919 686-0643
$2350.00