Hotels.com ripoff, horrible customer service, money thieving Internet
I recently went on vacation to St. Louis for 4th of July and chose a Hotel in a city which was just across the river from the arch for about 60 bucks a night. But after searching around I found a better nicer one for only 10 bucks more.
After I ordered the second hotel that was IN St. Louis, I called and told them what I had done and they said not to worry about billing, that I wouldnt owe anything for the other hotel. Well about 2 weeks after the trip i couldnt figure out why my checking account was coming up 160 bucks under what I had written down.
So I went to my bank thinking it was them, but come to find out I had a bill for 3 nights of stay at a hotel i didnt even sign anything saying that i checked in, that i cancelled the reservation, and to top it off i only wanted to stay 2 nights not 3! So I called hotels.com furious at them, and they said they would send a check to me or an email to me about the situation. Well its been 4 months and i have gotten NOTHING back from anyone, so I just gave up on it. HAve fun if you get a hotel with them!!!
Chris
evansville, Indiana
U.S.A.
14 Updates & Rebuttals
Erika
Arlington,Texas,
U.S.A.
Who's Mistake Was It?
#15UPDATE EX-employee responds
Sat, January 14, 2006
You said you called the hotel to cancel the reservation? If you made the reservation with hotels.com why didn't you call them to cancel? It tells you on your receipt and prior to booking to contact hotels.com for changes and cancellations to ensure the proper refund. You called the hotel and they can't tell you what another company can or will do! They don't even have access to hotels.com's billing system......
Erika
Arlington,Texas,
U.S.A.
Who's Mistake Was It?
#15UPDATE EX-employee responds
Sat, January 14, 2006
You said you called the hotel to cancel the reservation? If you made the reservation with hotels.com why didn't you call them to cancel? It tells you on your receipt and prior to booking to contact hotels.com for changes and cancellations to ensure the proper refund. You called the hotel and they can't tell you what another company can or will do! They don't even have access to hotels.com's billing system......
Erika
Arlington,Texas,
U.S.A.
Who's Mistake Was It?
#15UPDATE EX-employee responds
Sat, January 14, 2006
You said you called the hotel to cancel the reservation? If you made the reservation with hotels.com why didn't you call them to cancel? It tells you on your receipt and prior to booking to contact hotels.com for changes and cancellations to ensure the proper refund. You called the hotel and they can't tell you what another company can or will do! They don't even have access to hotels.com's billing system......
Erika
Arlington,Texas,
U.S.A.
Who's Mistake Was It?
#15UPDATE EX-employee responds
Sat, January 14, 2006
You said you called the hotel to cancel the reservation? If you made the reservation with hotels.com why didn't you call them to cancel? It tells you on your receipt and prior to booking to contact hotels.com for changes and cancellations to ensure the proper refund. You called the hotel and they can't tell you what another company can or will do! They don't even have access to hotels.com's billing system......
Angie
Orem,Utah,
U.S.A.
Process of changing hotels
#15Consumer Suggestion
Sat, July 17, 2004
I have used Hotels.com several times in the past, and the way to change hotels is to do it directly online and not with their customer service agents. You are always charged a $50 change or cancellation fee no matter what your situation. Many (not all) of the customer service reps are NOT competent, and they will say anything to get you off the phone. They know you are subject to a change/cancellation fee. The best thing to do is to call the hotel directly; it's worth it to pay a little extra than have to deal with hotels.com and their reservation policies. You can cancel when you want and can pick your own type of room. I will never use hotels.com again due to the many problems I have had with them in the past and the false information given by more than one of their customer service reps.
Band
Charlotte,North Carolina,
U.S.A.
Sorry, serious doubts regarding your story
#15Consumer Suggestion
Thu, July 15, 2004
I have used Hotels.com twice this year and have serious doubts regarding your story. The first time, I was not near a computer and called in my reservation, I was informed that the reservation was guaranteed and cancellations were not allowed. The second time, I reserved online, and again, they made it perfectly clear that the reservation was guaranteed and there would be no cancellations.
Next time you want to reserve a hotel online, check more than one reservation service, then check the hotels own site. I found a few hotels where it was cheaper to reserve using their own site.
Shaun
Lewiston,Idaho,
U.S.A.
Response to Jason
#15Consumer Comment
Sun, July 11, 2004
Then would you care you to explain why the representative falsely claimed hotels.com would send a check or electronic mail message regarding the situation? Either you are attempting to deceive Chris and everyone else who reads the rebuttal and you probably in fact work for the company or incompetent.
Shaun
Lewiston,Idaho,
U.S.A.
Response to Jason
#15Consumer Comment
Sun, July 11, 2004
Then would you care you to explain why the representative falsely claimed hotels.com would send a check or electronic mail message regarding the situation? Either you are attempting to deceive Chris and everyone else who reads the rebuttal and you probably in fact work for the company or incompetent.
Shaun
Lewiston,Idaho,
U.S.A.
Response to Jason
#15Consumer Comment
Sun, July 11, 2004
Then would you care you to explain why the representative falsely claimed hotels.com would send a check or electronic mail message regarding the situation? Either you are attempting to deceive Chris and everyone else who reads the rebuttal and you probably in fact work for the company or incompetent.
Shaun
Lewiston,Idaho,
U.S.A.
Response to Jason
#15Consumer Comment
Sun, July 11, 2004
Then would you care you to explain why the representative falsely claimed hotels.com would send a check or electronic mail message regarding the situation? Either you are attempting to deceive Chris and everyone else who reads the rebuttal and you probably in fact work for the company or incompetent.
Jason
Las Vegas,Nevada,
U.S.A.
hotels.com has not really done anything wrong
#15Consumer Suggestion
Sat, July 03, 2004
If you want flexibility in changing hotels, reservations, etc. then dont book online. These websites typically offer the lowest rates because the reservations come with heavy restrictions just like the airlines. So hotels.com has not really done anything wrong. You booked a non refundable reservation and thus are not entitle to a refund.
Jason
Las Vegas,Nevada,
U.S.A.
hotels.com has not really done anything wrong
#15Consumer Suggestion
Sat, July 03, 2004
If you want flexibility in changing hotels, reservations, etc. then dont book online. These websites typically offer the lowest rates because the reservations come with heavy restrictions just like the airlines. So hotels.com has not really done anything wrong. You booked a non refundable reservation and thus are not entitle to a refund.
Jason
Las Vegas,Nevada,
U.S.A.
hotels.com has not really done anything wrong
#15Consumer Suggestion
Sat, July 03, 2004
If you want flexibility in changing hotels, reservations, etc. then dont book online. These websites typically offer the lowest rates because the reservations come with heavy restrictions just like the airlines. So hotels.com has not really done anything wrong. You booked a non refundable reservation and thus are not entitle to a refund.
Jason
Las Vegas,Nevada,
U.S.A.
hotels.com has not really done anything wrong
#15Consumer Suggestion
Sat, July 03, 2004
If you want flexibility in changing hotels, reservations, etc. then dont book online. These websites typically offer the lowest rates because the reservations come with heavy restrictions just like the airlines. So hotels.com has not really done anything wrong. You booked a non refundable reservation and thus are not entitle to a refund.