Complaint Review: homerecordusa.com

In March of 2021, I was trying to research property values for homes my family owned. I found HomeRecordUSA and thought that I had purchased two home reports for $1 each. At the first purchase, I was unknowingly enrolled into a subscription with a recuring charge of $18.95/month. I received no receipt of said purchase, no email verification of terms, charge dates or opt-out options. Nothing! A couple of days later I purchased another report and was charged $1, where it should have been free, if I was a paid subscriber.

This was all unknown to me until I examined my credit card statement more closely 3 months later and discovered 4 charges for $18.95. I contacted my CC company and was refunded the total amount, minus $1. HomeRecordUSA charged me $18.95 again in July 2021. This time I went to HomeRecord and had an online chat with 'Della' a person neither competent nor professional or helpful. She said that the charges will stop, but refused to refund the last charge. After a brief online debate, I promised to report the company to the Attorney General of Nevada, which I have done already.

I am familer with Zillow and should have gone straight to them, since this company seems to be charging for what is free on Zillow. Bonus! I have an AARP card in my wallet, meaning I'm offically a senior citizen...if this company will attempt to steal from the elderly, they'll steal from anyone! Bonus bonus! If anyone from HomeReport reads this, I have already fullfilled 2 promises, to report you to the AG of Nevada and to a business complaint site on the web, (this one). If I am ever charged again, I will report you to the police and file a complaint with the FTC.