Complaint Review: Home Serve

Andre Blanton

North Collinwood • 19 hr ago • 

Home Serve Home warranty.

 Recently my water heater flooded out and had to be replaced, for at least 07 years I've been paying approximately $8.00 a month for warranty service. The company contracted with home serve Carlong Plumbing came and confirmed that the water heater had to be replace.  I was told that Home Serve contact is from year to year at a coverage cost of $850.00 and that I would have to pay out of pocket $1000.00 extra to replace the water heater. 

     I was shock not knowing that home serve not only just cover $850.00 year by year and since I refused to pay total of $1850.00 for a new water heater.  I also asked what would be the warranty on a new water heater if I did agree to have Carlong Plumbing replace it and was told only one year.  I also ask to have the $850.00 sent directly to me to buy and find cheaper service repair

and was told only home serve contractor could serve the job.  The lowest water heater cost is about $600.00 with at least a 6 year warranty.