Home Depot Kayla Jonsson Executive Escalation Support, Online Contact Center The Home Depot Office New Maytag home Washer & Dryer are defective..requested Maytag upgrade. Home Depot representative wants only to repair. Phoenix AZ
Ordered Maytag home washer & dryer online from Home Depot. Washer's lowest cycle should take 30 minutes, instead took 90 minutes. Dryer in sensor mode should shut off in 25 minutes took 7 hours resulting in clothes scolding hot as verified by local Phoenix Fire Fighter.
Spouse (Monica) went to local Home Depot center located at 35050 N North Valley Pkwy, Phoenix, AZ 85086 & was handed paper (copy available) that stated the following: “A return of the appliance will not be accepted. Once you sign, it’s yours!”
Filed complaint/report with Better Business Bureau resulting in Kayla Jonsson (Executive Escalation Support, Online Contact Center -The Home Depot) attempting to repair/service the appliances which we refused entry because we stated from beginning that we wanted to spend more money at Home Depot for an upgrade Maytag appliance washer & dryer set & not repair new & defective existing.