Complaint Review: The Home Depot

I ordered a freezer from the home depot on 5/25 it is supposed to be delivered on 9/1. Since placing the order online I have moved and need to update my address. I called the home depot to update the address, mind you this item has not yet shipped so this should be a simple update that should not be a hassle. However, The Home Depot who has been holding on to the $368.88 they charged to my card and are telling me that they cannot change the delivery address and would need to cancel the order and place a new order with the new address which would then place me at the back of the queue to get this freezer.

Home Depot cannot give me a date of when I might receive this item because understandably with the pandemic many people have been trying to get freezers and manufacturers cant keep up. It is extremely bad service to not be able to change an address on an item which has been paid in full. Having moved i have had to change my address with many businesses, the majority I was able to do online without having to engage a customer service representative.

This is unacceptable and I don't understand how anyone deals with this company and their very customer unfriendly processes. Due to the pandemic and the scarcity of this product during this time it is unreasonable and unfair to require cancellation of an item which has been back ordered in order to change the delivery address.