Complaint Review: The Home Depot

I was moving to a new apartment after sale of my home in 2019. The sale fell through and I did not move. However, I had a painter, Juan Tapia, buy all the paint to paint my new apartment. When The house sale fell through I had him return the paint to Home Depot I did not need it. Juan received a store credit in form of a HD card. I took that card from Juan and put it in my wallet. A month ago I found the card. Originally there was about $111 on the card. When I used the card to purchase some Philips lights at the Home Depoot store in St Louis Park #2806 about a month for two ago there was about $60 on thee card.

I bought about $30 worth of Philips light bulbs. There was about $30 left on the card. On 01/30/2021 I returned to the same store to buy more lightbulbs. At this time I was told the card is not mine and I was declined to use my card! I bout the $29 of lights anyway using my credit card. Yesterday I was on my way to Ikea and I stoped by the HD store Bloomington #2805 close to ikea to use up my $30 credit. I tried to get more then $30 to finish my credit. My receipt is attached. At the store that nice lady told me that there is no money on my card. I knew very well, there was about $30 left. So I am not sure what happened, but Home Depot used some magic to zero out my store credit, the same way Georgia clears it voter registers.

They took my store card. I was shocked, I have asked to see the history of transactions on the card. I was told no such history exist. I have to question that!!! The idea that they do not have history of my usage of the card does not some plausible. This is not cash, how would they know how much I have left on the card. This is pure theft!! This is not OK. I am filing a complaint as at system level this might be a lot of money. $30 here and there across, some 2,296 stores is serious fraud.