Complaint Review: Home Depot

I bought a new GE clothes dryer online from Home Depot and paid for an installation kit. When it was delivered, the delivery guys had the wrong dryer duct for installation. My dryer is less than a foot from the wall duct outlet, but the guys had a duct that was about 6-8 feet long. They installed this duct so it was bent, kinked, and twisted behind my dryer. To make room for this, my dryer was sticking out an extra 2 feet into my garage, and I couldn't park my car.

I showed the delivery guys that the manual for the dryer specifically said this was bad, and had several drawings showing that their installation would cause my new dryer to overheat. I asked them if they had a shorter duct or could cut the duct down to enable proper installation. They said they couldn't, then hopped into their truck and drove away.

I had to go to Lowes (I hated Home Depot at this point) and bought the proper dryer duct and installed it myself. I called customer service at Home Depot and told them of the bad installation, and demanded that they refund the price they charged me for the 6-8 foot duct. I'm still waiting for the refund.  I also called GE customer service and complained about Home Depot's poor delivery and installation of their product.