Complaint Review: HH Gregg of Ocala

I have purchased appliances at HH Gregg for several houses that I sell.  Most recent was a purchase for my primary home in mid April of this year.  A Frigidaire appliance package was recommended to us which included:  refridgerator, dishwasher, stove, and microwave.  In addition, a Whirlpool washer and dryer.  A $5500 purchase.  These were all mid to top of the line appliances.  Since April, our refrigerator has required 3 major parts and repairs, they still cannot fix the dishwasher, and now the washing machine in leaking water out of the gasket in the front load window/door.  

It is impossible to get a real person on the phone at HH Gregg.  When you do, they are rude.  I said to the customer service person (Vera), "you know that 50% of the appliances you sold us that day are defective".  She replied that "it was not their fault" but the manufacturers, however, isn't it about carrying a quality product then standing by the product?  

To purchase an extended warranty is incredibly expensive for all those appliances but I see no way around it.  Don't buy your appliances there.  When you purchase your appliances at a bix box store (like Lowes or Home Depot) you are not getting the same quality appliance you purchase when you go to an appliance store which is why we went to HH Gregg.  I am so dissapointed with their products and their customer service.