HEWLETT PACKARD FAULTY EQUIPTMENT ...No help from Circuit City *REBUTTAL
ON 11-21-99 MY GRANDMOTHER PURCHASED AN ENTIRE HEWLETT PACKARD
PC SYSTEM MONITOR,PRINTER THE WORKS. THE THE NEXT DAY I HAD TO RETURN THE PRINTER BAD SENSOR (PURCHASED AT CIRCUIT CITY ) WHEN I GOT THAT ONE HOME THE PRINTING WAS TERRIBLE, BUT BECAUSE I'M A NEWCOMER TO THE PC WORLD I THOUGHT IT WAS ME( NOT ).
IN JANUARY ON 00 MY PC CRASHED. COME TO FIND OUT IT WAS THE PC FAULTY ( FAILED ROCKWELL) I HAD TO SEND THE PC IN FOR REPAIR'S. SO IM UP AND RUNNING AGAIN READY TO TACKLE THE PRINTER THING AGAIN, AND GUESS WHAT MY PRINTER'S A LEMON TOO. CALLED HP ( HEWLETT PACKARD) AND GUESS WHAT THEY ARE SENDING ME A REPLACEMENT PRINTER NOT A NEW ONE NOT THE ONE I PURCHASED.
THIS IS WHAT THEY TOLD ME " THERE ISN'T A THING WE CAN DO ABOUT THE TROUBLE YOU HAVE HAD, BUT WE WILL SEND U THREE 30 MIN. PRE-PAID CALLING CARD'S FOR THE PHONE CALL'S U HAVE HAD TO MAKE". THEN IN RETURN THEY GAVE ME A 1-800# AND A 1-900#. IN WHICH ONE WAS OUT OF SERVICE AND THE OTHER U COULDN'T US IF IT'S LONG DISTANCE.
SINCERELY,
YVONNE KELLEY
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1 Updates & Rebuttals
I'm surprised at the comments here.
#20
Tue, January 01, 2002
They filed the following rebuttal to the above Rip-Off Report:
Their email: boisedude@hotmail.com
Their name: Kurt Shellhorn
Their relationship to the company: Supporter
Rebuttal:
I'm surprised at the comments here. I am in no way employed by or related to anyone who is employed at HP. I have purchased several HP producs (printers, Vectra, etc). While I, too, had problems with my Vectra PC, HP surprised me with OUTSTANDING customer service. They spent literally hours on the phone with me, sent a repairman to my home to install a replacement
video card and through the whole process were exceedingly helpful. I tell everyone I know about their customer service and will do so until they treat me otherwise. From the sound of the complainer's letter, they haven't really contacted the right folks at HP and certainly can't blame the retail store attitude on HP. I suggest they try calling HP againthough for the life of me can't figure why they waited two years to begin with!