Hewlett-Packard Co., Customer Relations, Tech Support, Executive Customer Relations Hewlett Packard is negligenct and ignorant to the needs of this consumer, a tech in Louiville Indiana repair facility erased my hard drive when the order was not to delete data. Palo Alto California
Customer Information
Name: Sherwin Ross
Company: Self
Country: United States
Customer Segment: Consumer
Customer Disposition: Angry
Product: Consumer Desktop (Pavilion and Presario)
Product Serial No:
Customer Service Case No: 8012345564;8012752220
Complaint: Regarding Case #s 8012345564 and 8012752220 -
Customer is very UNHAPPY and ANGRY with the service/result of service Mr. Ross lost valuable information on his harddrive when his HP Pavilion froze and crashed. HP replaced his harddrive with a new one but failed to back-up data or retrieve what was lost. He's very UPSET and UNHAPPY with HP and our lack of customer service. He is upset that he wasn't told his HD will be wiped out nor if his data is retrievable. They just replaced the HD. Mr. Ross would like to speak with someone who can help him RETRIEVE his data and to speak with someone LIVE ASAP. Mr. Ross can be contacted at 3xx-6xx-xxxx and is located in the Los Angeles area.
Attachment: None
Need Status ?: Yes
Potentially Safety Incident ?: No
HP has ignored all my efforts to speak to anyone with authority who can help me. I have been shuffled around a system where people are only trained to say, I am sorry there is nothing I can do to help you.
Does HP have the right to ruin someones business and not take responsibility?
Ace
Los Angeles, California
U.S.A.
1 Updates & Rebuttals
Quantum Tarantino
Vancouver,British Columbia,
Canada
Data Loss
#2Consumer Comment
Fri, June 20, 2008
Hewlett packard in no way can, or should be, held responsible for the Data that was on the failed drive.
Their role is simle, Identify failed parts, and replace them.
The Backup of the data is the responsibility of the owner of the Data, and cannot be transferred elsewhere.