Complaint Review: Heartland America

In February 2017, I ordered 1 item from a catalog of Heartland America.  I am old-fashioned so I paid via personal check and sent it to them snail mail.  I saw that the company cashed my check, and it cleared my bank account in a timely manner.

About 1 week later, the company sent me an email and stated that the item I ordered was unavailable (binoculars with built-in digital camera).  I then had to send an email to them requesting a refund.  They advised me that a refund would be forthcoming, but it could take 4-6 weeks to process.

I did finally receive a refund.  The check was dated 3/1/17, but I did not receive it until 1 full month had passed from the check date.

Why didn't the company review their inventory before they cashed my check?  Then, I had to wait weeks for the refund.  I used to order from them over the years, but their Customer Service has obviously declined.

I am writing this so you can be warned about how this company operates.  By the way, I found the same and smiliar products on Amazon.com that Heartland America has in their catalog.  Also, Amazon prices are cheaper.