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  • Report:  #1531677

Complaint Review: Headlight Experts

Headlight Experts Wont refund my money Irvine California

  • Reported By:
    GARY — DETOUR VILLAGE United States
  • Submitted:
    Sun, March 17, 2024
  • Updated:
    Sun, March 17, 2024

Starting in December of 2023 I ordered LED bulbs for my 2022 RAM.  After installing, I found they were turning off on their own, day or night. Support said I should have ordered the fog lights too so I ordered them. After many attempts of installing and assistance from support they still turned off. On Feb 7, 2024, they said i needed a special module to make them work.  On Feb 8, a tracking mumber was issued for the module. After many calls and promises of the module "going out tomorrow", I never received the module. By March 8, I asked for my money back and returned the 6 bulbs.  They responded stating that they dont give refunds for "used" bulbs.

 

I never received the module and they have their bulbs back.  I would like to get my $296.97 back

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