Complaint Review: Harlem Furniture

That store is horrible! They just want a sale. I purchased my family room set and bedroom set and it was defective from day one. I spent over $6000. I called right away and they would sent a technician who would tell me what was wrong with the set and that Harlem would call me back. They never call me back. I would call them back and every time, the answer was there was nothing with the furniture. This happend 4 times in less then six months.

Finally, I called again and some one came out a couple of weeks ago and again I called today and it is the same story, even though he claimed that the furniture was defective. Supposedly, he did not tell them what he told me. I have a broken mattress box and a mattress that has indent spots for. I also have a broken sleeper that does not open with cushions that come off as soon as you sit on them, a loveseat recliner that does not completely close, and a chair with an arm rest that unravels because it gets caught every time the recliner is closed. The set is the micro fiber and leather set. I was told it does not stain, but they lied about that too. It does stain and their representatives are extremely rude. I would rate Harlem Furniture as worst out there. By the way, I am still waiting for the supervisor to call me back. I bought this furniture in April and now it is November, only six months and six months of headaches. Anyone out there that can help me resolve this situation.
LZ

Lz
Burbank, Illinois
U.S.A.