Complaint Review:
UNITED BANK CARD
Harbortouch | United Bank Card REVIEW: Feel safe, confident & secure when doing business with Harbortouch. Harbortouch maintains a strong commitment to complete client satisfaction and exceptional client experiences. As a member of the Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, Harbortouch has reinforced their commitment to their customers. This program benefits the consumer, assures them of complete satisfaction & confidence when doing business.
*UPDATE: Harbortouch is recognized by Ripoff Report Verifieâ„¢ as a Safe business service.
DO NOT USE THIS COMPANY. I was signed up by a salesman who never gave me a copy of my lease and I could not get it for two years. I wanted to cancel as soon as he signed me up because after he tried to borrow money from me, I wanted nothing to do with the company. Of course he could of just ripped up anything he said I signed, but he said "so sorry, you can't leave for three years"....I had no idea I was signing a three year contract.
Well the scare tactics worked and I stayed with this horrible company for nearly 4 years and terminated my supposed contract in September, 2009. I had to send five faxes and two letters for them to understand I don't want them anymore. They are still sending me billings to their monthly charges!
I am still also threatening letters for all kinds of different amounts. The last communication on email stated I did not terminate before the month was up and so it automatically renewed for more years ! How is this for good customer relations? I can't get a hold of these people. I have sent letters, emails, faxes, phone calls and cannot get one person to help or answer anything, even the sales people will ignore you. They will however send lots of threatening letters. This has been a four year credit card processing nightmare for me and for my small cafe in central California.
NEWBIES, BEWARE...read the fine print....there are NO FREE TERMINALS. This company charges so many ancillary fees you will pay for this terminal many times. I have found out since this nightmare you can get a 30 day risk free trial period from your prospective merchant service before diving in. Make sure you have a reputable rep and find out how long they have worked for the company, and get on the internet and find out all the complaints against them. It is your hard earned money and your business at stake. You do not have to sign one of these ridiculous leases.
I wish I could hug everyone of you who has been ripped off by this Bank. Good luck.
Lux
Los Banos, California
1 Updates & Rebuttals
Chris rotondi
HAMPTON,New Jersey,
U.S.A.
resolution
#2UPDATE Employee
Thu, March 04, 2010
United Bank Card, Inc. (UBC) currently serves over 125,000 merchants, and while we strive for perfection, we realize that it may be impossible to satisfy all of our customers at all times. We take customer service very seriously and work diligently to resolve any complaints in an expeditious manner. I am reaching out to you to try to resolve the issue you have had with our company. Despite our greatest efforts, we recognize problems or misunderstandings may still arise. We have noticed that in many of the complaints on the Rip Off Report the customer is actually unhappy with an independent sales representative, a leasing company or some other third-party entity that is not controlled by United Bank Card. We regret that these situations occur and will work diligently to resolve them when they do. United Bank Card sincerely tries to do the right thing in every situation. This approach is how we have consistently maintained an A+ rating with the Better Business Bureau in addition to receiving numerous awards for our quality operations and service including awards for Best Customer Service by the Green Sheet, our industrys leading publication. We are also a five-time consecutive Inc. 500/5000 honoree and have been ranked on Deloittes Fast 50 list of fastest growing technology companies. In addition to our accolades in the business world, we also try to make a difference as a responsible corporate citizen by supporting various charitable causes. Through our Pennies for Humanity program and charity poker tour as well as other initiatives, we have helped raise tens of thousands of dollars for a number of philanthropic organizations. I hope that this message has conveyed the standards that our company strives to uphold and has convinced you that any issue you may have had with us was an isolated incident. Please feel free to contact me using the contact information below and I will do my best to resolve your issue in a professional and timely manner. Customer satisfaction is the highest priority at United Bank Card and I look forward to helping you resolve your problem. Sincerely,
Chris Rotondi
United Bank Card
Director of Support Services
Email: crotondi@unitedbankcard.com