Harbortouch TRUSTED BUSINESS REVIEW: Commitment to Harbortouch executive team and employees are committed to customer satisfaction. Harbortouch’s approach to business is focused on providing the highest customer satisfaction in the industry.
After paying their hidden and exorbitant fees for 5 years, our company tried to terminate the relationship. HOWEVER, THEY CONTINUE TO DRAFT OUR BANK ACCOUNT FOR SERVICE FEES IN THOUGH WE HAVE NOT USED THEIR SERVICES FOR SEVERAL MONTHS!!
Although we were given false and misleading statements regarding termination at the time we signed the contract (we were told that no early termination fees would apply after the first 2 years) we have been told that we will have to pay early termination fees because we did not provide notice within a specified time of a specified contract anniversary date. Our numerous requests for a copy of our original contract and effective date have been ignored; however the sales team keeps offering to reduce or eliminate fees in order to keep us as a customer.
DO NOT BELIEVE ANYTHING THE SALES TEAM TELLS YOU AT THE TIME OF SOLICITATION -- THEY ARE COMMISSION HUNGARY AND WILL TELL YOU WHAT YOU WANT TO HEAR IN ORDER TO GET YOUR BUSINESS AS THEY KNOW THEY WILL NOT BE AROUND WHEN THE ISSUE COMES UP. PAY PARTICULAR ATTENTION TO THE TERMINATION PROVISION -- IT IS RIDICULOUS!
Find another credit card processesor and save yourself money and unexpected fees and other hidden charges.
3 Updates & Rebuttals
Curtis Stevens
United States of AmericaIndependent Contractors
#4UPDATE Employee
Mon, February 25, 2013
What the other poster is trying to say is the coprorate office doesn't have an inside sales team. They utilize independent contractors such as myself to sell their products. Harbortouch doesn't deal with a client until after they sign up. Up until that point, it is all on the sales agent and what they say and how they represent the brand. Like every company, there will always be bad apples. I occcisionally run across an agent for Harbortouch that isn't giving out correct information, it's the nature of the business. However, they have hundreds of honest, reptuatable agents. I myself have been selling for them since 2009 and and in business since 1998. Harbortouch cannot control what an agent says to a client during the sales process, what they claim or promise. They can only do their best by terminating the relationships with such agents. It sounds like this in this case, you unfortunately didn't sign up with a good solid honest, ethical agent that will always take care of you. I have hundreds of happy merchants and I believe the company as a whole does it's very best to take care of its merchants.
Curtis Stevens
www.harbortouchs.com
Jack Webb
Derry,New Hampshire,
United States of America
HarborTouch Licensees or Franchisees Run Amok!
#4Author of original report
Mon, November 26, 2012
The rebuttal of HarborTouch seems to say they do not have control over their sales offices. This business arrangement smells like a franchise or licensee. In either case, instead of showing concern over a "wronged" customer, they want to distance themselves from the culprit organization they have engage to sell their services.
Their arms length relationship with the sales guys should make potential customers even more wary about doing business with an unknown entity that does not answer to anyone except the commission gods.
BUYER BEWARE -- GO ELSEWHERE!!
Jack
Harbortouch POS
Allentown,Pennsylvania,
United States of America
Harbortouch Rebuttal
#4REBUTTAL Owner of company
Mon, November 26, 2012
Our products and services are offered by independent sales offices who are not directly connected to Harbortouchs corporate operations. Any claims made regarding pricing or contractual terms should be taken up with the independent sales office who made the claim. All rates and fees charged by Harbortouch as well as any additional terms such as the length of the agreement are clearly disclosed on our contracts.
It is also important to note that Harbortouch is not some new start-up or disreputable organization. We have been in business for 13 years and have over 140,000 merchant customers nationwide. We have over 300 employees, 24/7 customer service and technical support and nationwide onsite service. During our time in business, we have received countless awards and accolades for our business
operations, customer service and innovative products. We have been named to the Inc. 500 list of fastest growing companies in America for five consecutive years and have been listed on Deloitte's "Technology Fast 50" list. Additionally, we were named a Gold winner by the 2012 Golden Bridge Awards, a Silver winner from the 2012 Best in Biz Awards and a Bronze winner by the 2012 American Business Awards. We also currently hold an A+ rating with the Better Business Bureau.