Harbortouch TRUSTED BUSINESS REVIEW: Harbortouch commitment to total customer satisfaction. Harbortouch focused on providing the best experience for their customers and delivers on this promise with exceptional service, fair business practices, competitive rates and top-quality equipment.
I enquired about this company on craigslist and talk with their representative CARL DICKERSON of Nashville Tn. He told me on the phone that the only charges i would be charged for using their system is a monthly service charge , a quarterly service charge and .10 per swipe. Now that we've had the system in place they are taking money out or our account daily. I wasnt made aware of the other charges till now. I told them i was going to cancel my account, they said i have a 5 year contract that i wasnt even made aware of. I think this company is doing illegal practices.
4 Updates & Rebuttals
Owner of the company
Nolensville,Tennessee,
I can supply you with a copy of the agreement
#5REBUTTAL Owner of company
Sun, May 19, 2013
If you need a copy of the agreement I can supply it to you. Merchant processing is similar to a bank loan and bank loans all have a percentage rates.
Curtis Stevens
Denton,Texas,
Independent Agent Response
#5UPDATE Employee
Wed, May 08, 2013
Hi,
First, I would like to say the response from what appears to be Carl is not from the corporate office of Harbortouch and does not reflect their say in the matter. Secondly, I would like to explain that Harbortouch doesn't sell its products & services. It utilizes independent agents to sell its products and services, similar to an insurance company. While they try their best to monitor those individuals representing their brand, they can't control how they are represented and can only honor what the contract states that is signed by the merchant.
With that said, it is the responsibility of the agent to explain all the charges to the merchant. Harbortouch is a credit card processing. They also have a POS system, two different products with different charges. Usually this is handled by two companies, not one. Harbortouch has hundreds of good, honest sales agents all over the US. I myself being one. Feel free to contact me with any questions.
Lastly, as an agent that represents the company Harbortouch, I apologize if the experience you had was not up to your expectations.
Curtis Stevens
www.harbortouchs.com
DJ's Sports Bar
Knoxville,Tennessee,
Karl
#5Author of original report
Fri, May 03, 2013
You can say want you want to try to cover your tailend but the fact of the matter you lured me in with the great deal that your company offers, but you never told me what to expect from the merchants account with all the hidden fees. That is all if you had took the time to explain about the merchat account i would have reconcidered. After all i told you i was new the business community and didnt know anything about it. Still you told me the only three charges was the Monthly service, the quarterly service charge and .10 cents per swipe, those are the only three charges you ever mentioned to me. If you ask me thats being deseptive.
Owner of the company
Nolensville,Tennessee,
You should have read your contract?
#5REBUTTAL Owner of company
Wed, May 01, 2013
Jeff,
As the owner of this company I want to point out a few problems I have with your statements.
1. He told me on the phone that the only charges I would be charged for using their system is a monthly service charge , a quarterly service charge and .10 per swipe.
Number one, the POS System and the merchant processing are two different entities'. You have a monthly POS payment which is only $69.00 per month and you have a quarterly payment of $59.00 for: software license, daily back up of data and 24 tech support.
Most companies charge $500.00 just for the data back up!
Now the merchant processing, there is a percentage rate and a transaction fee. If I did not charge the percentage (which BTW I'm charged for in my cost) I would have never taken you on as a customer. Wouldn't need you if that were the case.
2. Now that we've had the system in place they are taking money out or our account daily. I wasn't made aware of the other charges till now.
When you originally signed up with me we had your account on monthly discount of merchant fees. You were switched to daily discount because you didn't know you had to close or batch out your credit cards. Because you decided not to batch we changed you to daily. Its very common practice because the bank thinks your hording the money that they deserve.
3. I told them I was going to cancel my account, they said I have a 5 year contract that I wasn't even made aware of. I think this company is doing illegal practices.
Well as far as this above statement goes, we gave you a $4100.00 POS System with no money down or upfront. Now don't you think there would be some type of requirement or agreement? We cant use the custom POS System after we give it to you.
Here's what I think, you yourself told me that moneys tight, which I understand. But don't go bashing a persons livelihood just because you don't or can't afford services that your having a hard time paying. Why don't you file a rip-off report complaint with the guy you purchased your beer cooler from or the guy you pay a music royalty fee for playing music. And you also need to do some due diligence on your part by READING YOUR CONTRACT. Trust me its all in there. I don't run my business any other way but fair.