Complaint Review: GUSTO PAYROLL SYSTEM DBA GUSTO.COM

Gusto has been a complete disaster.  They have screwed up TAX filings - we call them (53 CALLS) and NEVER get return calls or emails (67 EMAILS).

I have 67 emails sent to them still unanswered.  I fired them a year ago and NOW, once again, they filed my q2 taxes even though I explicitly told them not to and they have screwed up my PPP loan filings - and they do this CONSTANTLY.  I need a lawyer!

I laugh every time I get a message from Gusto “How are we doing?”  I guess the best approach is to post about our bad experience on all forums like Reddit and appropriate places.

After waiting over 7 months for them to straighten out last years mess, FINALLY in May (after sending a threat to take it to an attorney) I got a call. Woman said she would work it out right away, send her the notices (we did immediately) and she would get back to me once reviewed.  An additional 43 emails and many calls.  NOTHING.

Do yourself a favor, use a REAL payroll company like ADP.  And want to invest in Gusto?  Don't even think about it.