Complaint Review: Green Tree Finacial

Below is how I got started with the loan modification with Green Tree Financial. The only reason I agreed to pay $7000.00 was because I currently have a mortgage with gree tree that was modified about 3 yrs ago. First I got a call from Jim Norris, then Larry Bell and next Michelle Page (949) 484-4241,Mpage@Greentreefg.com, Gia Lugo and last person Paula Wilson. I started the process in May 2014 and I was promised that by August 2014 my modification will be completed. I gave up on the process in October of 2014 because it was very streesful and I was fearful of having the bank foreclosure on my home.

I notice after couple months Jim Norris was no longer employed with the company and the voice mail boxes were full and I started getting email demon from the emails that I sent them. I happened to speak to Paula Wilson twice about returning my $7000.00 and she said that they will only return it if OCWEN denied my loan modification. I told Paula Wilson that OCWEN keep asking me for more and more documents and it got to where I was being asked for the same documents again. 

I have called different government agencies and the BBB but no luck. Please don't pay any money for home loan modification. 

Dear Ricardo Trejo,

It was a pleasure speaking with you today about possibly modifying your mortgage. Our website and contact information are listed at the bottom of this email. If you are eligible, your rate would drop to between 2 and 4% (Typically it will be 2% the first 5 years, 3% for year 6 and 4% from year 7 through the end of the loan). You may also qualify for a principal reduction if the current resale value of your home isless than 85% of your principal balance. If you are behind on payments, this will bring you current with a fresh start, forgiving the missed interest portion of the payments and any late fees and/or penalties that were added to the balance. As of June 1^st the government guidelines where expanded to make these programs more obtainable. 

Example of a principal reduction: Principal Balance is $125,000.00     Current Resale Value is $100,000.00     Principal would be reduced to $115,000

NOTE: Regardless of the difference in the loan amount to present value, the maximum principal reduction (forgiveness) permitted is $150,000 total; including forgiveness of any missed payments, late fees and penalties.

What we need:

1. Recent mortgage statement (all pages) for all mortgages and HELOCs. NOTE: If you pay your property taxes and/or hazard insurance directly yourself, please include those statements. If you pay an HOA fee, please include a recent billing statement.

1. Income Verification: 30 days of pay stubs, verification of unemployment benefits and/or disability statements (if you are a 1099 employee, you may send your 2012 1099’s), if retired: SSA Benefits statement, pension statement, VA benefits statement, etc.; if self-employed: P&L Statement for the last 6 months and 2 months of bank statements for your business account if you have one.

1. Recent utility bill (gas, water, electric or phone) to show that you are still living at this home or if this is a rental home, we will need a copy of the rental agreement with your tenants.

1. Bank Statements: Supply past two (2) months, both Checking and Savings to show the lender you have some assets. We will accept bank statements printed off the internet as most people do their banking online.

1. 2012 and 2013 Federal Income tax Returns, only the first 2 pages from each year are needed only if you are using reduced income as one of your hardships. If you cannot locate the tax returns, we can still process the application but will need them to process the modification if you are approved.

1. If you are 3 months or more behind on payments, please send all legal notices regarding default and or foreclosure.

1. Hardship Letter. Tells about the hardships you are going through and why you need this mortgage modified. Examples are attached.

Before we can begin working on a restructuring plan, we will need the above listed documents returned along with the attached forms. Items 1-4 we MUST have to review for approval. Items 5-7 would be required ONLY if you are approved.

Once we receive these documents, our underwriters will review them to confirm your eligibility and then negotiate a work out plan with your lender. We should have an answer for you usually within 3- 5 business days.

Only the first 2 attachments needs to be printed, filled out and returned (application & form 4506T). There are also 3 hardship letter examples to help you write yours. The rest of the attachments (good information) are articles and information regarding modifications and some of the illegal actions taken by lenders.

Sincerely,

Jim Norris

5000 Birch St., Suite 3000

Newport Beach, CA 92660

Phone: 800-351-2083  Ext 4098

Direct: 949-734-4973

Fax: 805-512-7907

Email:  JNorris@GreenTreeFG.com

Web:  www.GreenTreeFG.com