Complaint Review: Great Value Vacations

After purchasing my GVV vacation voucher off of Groupon, I went to redeem the voucher on GVV's website to pick my travel days (as you do.) Not only was the website down, but after a phone call with a 20-min hold time, I learned that their whole system is down and has been down for weeks.

I asked the GVV representative for an ETA on when the website will be fixed so I can book my trip and she said to "call back tomorrow." 

So I did. For the past 5 days, I have been "calling back tomorrow." 

Today, I spoke with someone who again said, "call back tomorrow." At this point. I've had it. I literally don't have my flight booked because their system is "down" and my. Trip. Is. In. March. I asked to speak to someone who could give me a more solid explanation or ETA, and she hung up. 

I just got off the phone with Groupon, who after verifying with GVV that I have not redeemed the trip, will give me my full refund of $1800. 

Long story short. It's "FINE" because at least I got my full refund but honestly, I don't know how legitimate this company is, so just avoid at all costs.