Complaint Review: Global Connections

 After sitting through the Global Connections presentation, my friend and I were assigned to Jason and Triva for the sales pitch.  I went to this presentation with a trip already in mind.  I had a general date and area already selected for my next vacation and a list of questions in case I decided to follow through with this company. 

Jason and I moved to a seperate computer where he showed me the resort available in Maui for my travel dates.  There were many accomadations available and according to the contract if I called 120 days prior I shouldn't have any trouble booking.  The amount of money I would be able to save was significant!

Part of the presentation was also that this package could be passed down in your family.  I asked Jason and Triva what had to be done for that to happen.  I was told it had to be put in my will.

Seeing how much I could save and knowing it could be used for my daughter and her future family, my friend and I bought a package.

Six weeks later, when my daughter was home from college, we solidified our vacation plans.  I went on-line to book our Maui trip just to find out I couldn't!  I contacted the reservation's agent and I was told I could no longer book at the resort I had selected. I still had more than 5 months before the trip. What was going on?

Needless to say, I have contacted Kathleen, the manager of the operation managers.  Her solution was that she would help me book my trip for NEXT year.  Now she refuses my calls. Unfortunately, everyone I can contact leads back to her.  No one, including Kathleen can answer how this package can be passed to my daughter.  I have filed a claim with my credit card company and the BBB. 

This company is good at fraudulent statements, does not value customer relations, and simply takes your money without remorse.    BEWARE!!