Complaint Review:
Girls Gone Wild / GGW / M.R.A Video
Girls Gone WildGirls Gone Wild / GGW / M.R.A Video consumer ripoff, fraudulent billing, shipping videos not ordered rip-offs Sylmar California
FOX 6 investigative reporter John Mattes first broke the story how Girls Gone Wild was marketing videos for only $9.99 consumers found the company tacking on huge fees. Thousands of consumers called it a rip-off on ripoffreport. After our story aired an attorney sued calling it deceptive advertising.
Video part 1 Video part 2
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Mercer Island Wa
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Wed, August 14, 2002
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Wed, August 14, 2002
I bought a several of Girls Gone Wild videos a few months ago and then recently I started getting videos in the mail that I did not want. The videos were charged to the credit card I originally ordered on. They sent these videos to me without my permission and not explaining why they were being sent.
I called the phone number referenced on my credit card (not toll free) and takled to a service rep who said that when you buy the videos you sign yourself up for a 12 month subscription. In this subscription you will be sent a video each month. I was completely unaware that this was what I was signing up for when I bought the videos.
I told the service rep to stop sending these unauthorized videos. She said they would cancel the "subscription" and I would not be sent anymore.
Although this problem was fixed easily, the company should clearly express what they are selling an provide a means for cancellation of unauthorized "subscriptions".
James
Mercer Island, Washington