Complaint Review: GEICO

I filled out all information for a car insurance application. At the very end, noting that all policies stated listed a minimum of six months, I chatted with customer service (someone named "Kevin", who claimed to have twelve years of experience but was rather condescending and rude, passive-aggressively lecturing me about the definition of "discrimination", which he did not understand), to verify whether I would be able to cancel pro-rated, since I only need insurance for two months because I am a US Foreign Service Officer in between assignments abroad. 

"Kevin" then informed me I could not purchase insurance at all.

It is difficult to put into words how exasperating this is. Why put me through the whole application process only to inform me at the end? And I *wouldn't* have been informed at all had I not reached out *for help!* "Kevin" even told me explicitly that this ineligibility information is not provided *anywhere* on GEICO's website! This is literally a *secret policy*. This means I could have completed the purchase had I not sought customer service, meaning I was actually *punished* for chatting with a customer service representative!

This is one of the worst failures of customer service I've ever seen, and I've seen many.

And to top it all off, "Kevin" refused to help me escalate in any way, then ended our chat with a lengthy paragraph that I could not even read because he instantly closed the chat, taking away all the text so that I could not review and re-read it.

This is pathetic customer "service" and a discriminatory eligibility policy (not described *anywhere* on the website!) toward people who serve the United States abroad. GEICO has always been my insurer before and has lost my business permanently. I will also be reviewing GEICO in every online venue I can find with this information.

GEICO should be ashamed of its policy and especially of using its "customer service" representatives as police to enforce secret rules it does not state openly anywhere rather than agents there to help customers get information.