Complaint Review: Gazelle

Went to their site Gazelle.com , entered phone Model and IMEI #s for two unlocked Samsung Galaxy S10 Lite phones in perfect condition.  They offered $207 each and sent me a box and label.  The phones were indeed unlocked as I specifically ordered them that way to use another carrier.

Hi Franklin,

When we checked out your Samsung Galaxy S10 Lite 128GB (Unlocked), we found some conditions that affected the value of your item. Here's what we found:

• Model Change: We discovered that the Cell Phone you sent in is actually a different model. Because different models have distinct values, this affects the offer we can make.
  

• Scratches: We found that the device has more than the acceptable amount of scratches.
  
• Model Change: We discovered that the Cell Phone you sent in is actually a different model. Because different models have distinct values, this affects the offer we can make.
  
  • You identified your gadget as a Samsung Galaxy S10 Lite 128GB (Unlocked), but it is actually a Samsung Galaxy S10 Lite 128GB (Other).

We're sorry, but we cannot offer you any value for your Samsung Galaxy S10 Lite 128GB (Other). You can choose to have us return your item to you by declining the revised offer below, or we would be happy to recycle it