Complaint Review: Gazelle

I offered 2 Samsung Galaxy S21 Phones for sell. Both less than a year old. 1 Samsung Galaxy S21 Ultra 5G 256GB (Unlocked) good condition and was quoted $509 for this phone. I also offered Samsung Galaxy S21 5G 128GB (Unlocked) excellent condition and was quoted $411 for this phone. Both phones were sent back sealed in vacuum packaged bags in protected boxes for electronic return. No obvious damage could be hidden. Both in great working order and only traded because we switch to iOS ecosystem. Once received I and inspected I received adjusted offers significantly reduced:

For the S21 Ultra 5G 256 (Unblocked) > Scratches: We found that the device has more than the acceptable amount of scratches - adjusted to $320.

For the S21 5G 128 (Unblocked) >  Scratches: We found that the device has more than the acceptable amount of scratches - adjusted to $185.

This is patently false else I would not be trading in phones selecting conditions that are representative of what a fair person would agree upon. I believe this is a systematic practice and a scam that they use to take advantage of anyone selling a phone. Their offers are within reason if they really honored them but I believe their offers are simply bait  offers then they switch once they have possesion to take advantage of anyone who is desperate enough for the money. Take it or leave it offer.

I declined because I can afford to. I was not happy trading away such an investment at 1/3 of its value. I refuse to trade it to them based on their predatory business practice and tactics. 

Unless you are desparate I would not do business with them. A local Pawn shop would be less pretentious and you would not have to be taken advantage of remotely or wait for your money if urgency is an issue.